Home
Store Locator
Direct Deposit
Savings Account
Alerts
About Us
FAQs
Now Available!

On-the-go account access with the NEW Momentum Visa Mobile App!

Visa verisign

FAQs

  1. Is this a credit card?

    No. It's a Visa Prepaid Debit Card. Only spend what you have loaded onto your card.

  2. Where can I use my MOMENTUM Visa Prepaid Debit Card?

    You can use your card everywhere Visa debit cards are accepted. You can use your card to sign for purchases, or you can use your card for PIN debit purchases. Your card allows you to visit any ATM with the Visa Acceptance Mark and use your PIN to make cash withdrawals.

  3. How do I track my balance?

    You can view your account anytime at www.MOMENTUMCARD.com, or by calling 1-866-914-6051; or check your balance in any MONEY MART OR The Check Cashing Store or wherever MOMENTUM Cards are sold.

  4. How will I know my card balance?

    You can check your balance and get details on your transaction history by going online to www.MOMENTUMCARD.com or by calling 1-866-914-6051 and using our automated phone system or speaking to a customer service agent in English or Spanish. The best way to stay informed about your card and available balance is to sign up for Alerts. Alerts are a free ** service that allows you to always know your balance and be aware of any transactions made with your Card. Alerts can be sent as a text message to your cellular phone and/or as an email. With daily balance alerts you'll always know your available balance and you will receive updates every time you swipe or load your Card. All of the alerts are customizable, including daily balance, reloads, and other convenient updates. To set up your text or email alerts, go to www.MOMENTUMCARD.com call 1-866-914-6051 and customize your alerts.

    **Standard text messaging rates from your wireless service provider may apply.

  5. How can I reload my card?

    You can reload funds on your Card at any MONEY MART or The Check Cashing Store or by using the following options:

    • Direct Deposit
    • Visa ReadyLink
  6. Can the card ever have a negative balance?

    Typically, a purchase cannot be made for more than the amount available. Occasionally, a merchant will allow a purchase before checking the amount available, which may result in a negative balance. If this situation occurs, you are responsible for the negative balance on the card.

  7. What if my card or PIN is lost or stolen?

    Make sure you keep your PIN in a safe place separate from your card and do not write it on your card. If your card or PIN is lost or stolen, quickly report it and get it replaced by calling 1-866-914-6051. The Visa Zero Liability policy*** can protect you from unauthorized purchases.

    *** The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security

  8. What are pending authorizations?

    A notice of "pending" means that while we have received notice from that merchant that you spent that amount at their store or on their website, the merchant hasn't yet sent through the final amount for payment. This notice, called an authorization, is done to make sure that your card is valid and to tell us to put the money in your account on hold until the merchant sends through the final transaction amount for payment. When we receive that final notification (usually within 3-5 days of the purchase) the transaction is considered "settled" or "posted" and the amount of that transaction is taken out of your account and remaining funds released back to your available balance.

    For example, if you choose to pay at the pump at gas stations, you will need to have a minimum available balance of $100. If you purchase gas at the pump and the merchant obtains an authorization for $100 and the total purchase comes to $25, the merchant will complete the transaction by settling on the $25. The remaining $75 will be released back to your available balance. Restaurants, hotels and rental companies are other examples of companies that may authorize your card for funds in addition to the purchase amount.

  9. Can I use the card to make purchases or bill payments on the Internet or over the phone?

    Yes, wherever MOMENTUM Prepaid Debit Card are accepted for payment. Please wait 24 hours from time of purchase before using your temporary card for online purchases.

  10. Can I use the card for online gambling?

    The MOMENTUM Prepaid Debit Card will not be accepted for online gambling transactions.

  11. Can I use my MOMENTUM Visa Prepaid Debit Card for hotel reservations and payment?

    Yes.

  12. Can I use the card to pay bills?

    Yes, Please wait 24 hours from time of purchase before using your temporary card for bill payment.

  13. Can I buy a second card for my wife or family member?

    No. Any card that you purchase must be in your name. If your wife or family member wants a card, they will need to come in to any MONEY MART or The Check Cashing Store and show proper identification to get a card.

For further information please visit your MONEY MART store, The Check Cashing Store or check online at www.MOMENTUMCARD.com or call 1-866-914-6051.

The MOMENTUM Visa Prepaid Debit Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted. The Bancorp Bank; Member FDIC. MOMENTUM, is a registered service mark of Dollar Financial Group, Inc. All MOMENTUM Cards are distributed and serviced by either ITC Financial Licenses, Inc. or IH Financial Licenses, Inc. depending on the state or territory where the card is purchased. ITC Financial Licenses, Inc. is licensed as a Money Transmitter by the Banking Department of the State of New York.

Copyright ©2012, Dollar Financial Group, Inc.Cardholder AgreementPrivacyLegal Info